Refund Policy – UrbanKoach

At UrbanKoach, we value your trust and want you to shop with confidence. If something isn’t right with your purchase, we make the return and refund process simple, fair, and hassle-free. Please review our full policy below:

1. Return Window

You have 14 days from the date of delivery to return an item if it doesn’t meet your expectations. We kindly ask that all returned products are in their original condition — unworn, unwashed, free from stains or odors, and with all tags still attached. This ensures that we can process your return quickly and smoothly.

2. Free Return Shipping

We understand that return costs can be frustrating, so UrbanKoach provides free return shipping on all eligible returns. Once you notify us of your return request, our team will email you a prepaid return label. Simply attach the label to your package and drop it off at your nearest courier location — no extra cost to you.

3. No Restocking Fees

Some retailers deduct a “restocking fee” from refunds, but at UrbanKoach, we believe in keeping things fair. That’s why we do not charge any restocking fees. You’ll receive a full refund for the product(s) you return, provided they meet the return conditions.

4. Exclusions

Please note that final sale items cannot be returned or refunded. These products are clearly marked as “Final Sale” at checkout and are excluded from our return policy. We recommend carefully reviewing these items before purchase.

5. Refund Process

Once we receive your returned package, our quality team will inspect the items to confirm they meet our return requirements. After approval, we’ll issue a refund to your original payment method. Refunds are typically processed within 5–7 business days, but depending on your bank or payment provider, it may take slightly longer for the amount to appear in your account.

6. Contact Information

If you have any questions about returns or refunds, our support team is here to help. Please reach out to us:

📧 Email: hello@urbankoach.com
🏷️ UrbanKoach
     Address : [14200 E Alameda Ave
Aurora CO 80012
United States]