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Privacy policy

Privacy Policy – Urban Koach

At Urban Koach, your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make a purchase, or interact with our services. By using our website, you agree to the practices outlined below.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing/shipping address, and payment details when you place an order.

  • Non-Personal Information: Browser type, IP address, device information, and browsing behavior collected via cookies or analytics tools.

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders.

  • Improve our products and website experience.

  • Provide customer support and respond to inquiries.

  • Send updates, promotions, and marketing communications (only if you have opted in).

3. Sharing of Information

We do not sell or rent your personal data. However, we may share it with trusted third parties only when necessary, such as:

  • Payment processors and shipping partners.

  • Service providers who help us operate our website.

  • When required by law or to protect our legal rights.

4. Data Security

We use secure technologies (such as SSL encryption) to protect your data against unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tools to enhance user experience, track website performance, and personalize content. You can disable cookies in your browser settings, but some features of our website may not function properly.

6. Your Rights

As a user, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections or updates to your data.

  • Request deletion of your data (subject to legal and business requirements).

  • Opt-out of marketing communications at any time.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites.

8. Children’s Privacy

Our services are not directed toward individuals under the age of 13. We do not knowingly collect information from children.

9. Updates to This Policy

Urban Koach may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Revised” date.

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Terms & Conditions

RETURNS
We offer easy returns at Urban koach! Returns will be processed within 8-10 working days.
The following requirements apply: The item must be repackaged in its original packaging with labels and tags. Items must be unworn and unwashed. Items must be returned within 14 days of receiving the order. You must visit the Returns Portal on the website and drop off the item at the post office. You are responsible for the cost of return shipping and should obtain proof of postage until you receive your credit note (Go to the Refunds Section). Once the return is processed, you will receive an email confirmation, and it may take 8-10 working days for further processing. For more information, you can contact a customer representative or email info@urbankoach.com Please be advised that items that are on sale are NOT eligible for return. You can start the return process here! REFUNDS Please note that Urban Koach does not offer any kind of refunds. Instead, we provide credit notes that can be used towards future purchases. The credit note will be issued for the original purchase amount, excluding any shipping charges. The credit note will be sent via email and can be used within 90 days from the date of issue. EXCHANGES At Urban Koach, we strive to ensure customer satisfaction with our products. If you are not completely satisfied with your purchase and wish to exchange it, please follow our exchange policy guidelines below: To initiate an exchange, please notify us within 3 days of receiving your order by contacting our customer support team via email at info@urbankoach.com Exchanges are only applicable for unused, unworn items in their original condition with all tags and packaging intact. Personalized items and items marked as final sale are not eligible for exchange. After submitting your exchange request, our team will assess the item's eligibility and provide further instructions. You may need to ship the item back to us using a trackable shipping method at your own expense. The exchange process may take up to 14 days from the receipt of the returned item. Our team will inspect it to ensure it meets the eligibility criteria. If approved, we will process the exchange and ship the new item to you. You have the option to exchange the item for a different size, color, or a product of equal or lesser value. If the new item has a higher value, you will need to cover the price difference. We appreciate your cooperation in following our exchange policy. If you have any further questions or concerns, please contact our dedicated customer support team at info@urbankoach.com DAMAGES AND ISSUES We’re Sorry that you have received a faulty item! To get it sorted, share the picture and order number, please get in touch with our Customer Representative at info@urbankoach.com