UrbanKoach

Frequently Asked Questions

Discover how Urbankoach blends urban energy with timeless strength. We’re here to redefine denim, inspired by the Hebrew word β€œKoach” (strength, power).

Our focus is on strengthβ€”of style, durability, and sustainability. Every pair of UrbanKoach jeans is crafted to last, empower, and leave a smaller carbon footprint.

We mostly use organic and recycled materials, eco-friendly washes, and innovative techniques like Droptima. Our goal? Jeans you love with a planet-friendly twist.

For styles like stretch or specialty finishes, we’re transparent about the trade-offs and offset their impact through recycling programs, reduced waste, and carbon-neutral initiatives.

Yes! Send them back to us, and we’ll recycle or repurpose them. As a thank-you, you’ll receive a discount on your next purchase.

Our Fit Guide is here to help! Whether you love high-waisted, relaxed, or skinny fits, we’ve got sizing tips to match your vibe.

From rugged to urban-stretch styles, & compact weaved classics, each piece is designed with durability, comfort, and versatility in mind.

Absolutely! Strength lies in diversity. Our designs celebrate all shapes, sizes, and movements.

Less washing, more wearing! Spot-clean stains, wash cold inside out, and skip the dryer to keep your jeans looking fresh and lasting longer.

Yes, most of our denim is pre-shrunk, so you won’t have surprises after the first wash.

At Urbankoach, they’re inseparable. We believe your jeans should reflect your valuesβ€”and look amazing while doing it.

Through cutting-edge Droptima technology, developed by our experts together with our German consultants, we reduce water and chemical use while creating those perfect vintage vibes.

Every piece is crafted by skilled artisans in ethically run factories, ensuring fair wages and safe working conditions.

Yes, we source organic cotton and recycled fabrics from certified, sustainable suppliers. Every thread tells a story of care and integrity.

Yes! We ship across United States and Canada.

Not in love with your purchase? Return or exchange within 30 days, hassle-free. Sustainability tip: Try to avoid multiple returns to reduce carbon emissions.

Shop consciously, share our story, and recycle your old jeans with us. Every step makes a difference.

We’d love to hear from you! Drop your ideas through our contact page and let’s create strength together.

More innovation, more sustainability, and more denim that empowers. Stay tuned for new launches and collaborations!on emissions.

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Terms & Conditions

RETURNS
We offer easy returns at Urban koach! Returns will be processed within 8-10 working days.
The following requirements apply: The item must be repackaged in its original packaging with labels and tags. Items must be unworn and unwashed. Items must be returned within 14 days of receiving the order. You must visit the Returns Portal on the website and drop off the item at the post office. You are responsible for the cost of return shipping and should obtain proof of postage until you receive your credit note (Go to the Refunds Section). Once the return is processed, you will receive an email confirmation, and it may take 8-10 working days for further processing. For more information, you can contact a customer representative or email info@urbankoach.com Please be advised that items that are on sale are NOT eligible for return. You can start the return process here! REFUNDS Please note that Urban Koach does not offer any kind of refunds. Instead, we provide credit notes that can be used towards future purchases. The credit note will be issued for the original purchase amount, excluding any shipping charges. The credit note will be sent via email and can be used within 90 days from the date of issue. EXCHANGES At Urban Koach, we strive to ensure customer satisfaction with our products. If you are not completely satisfied with your purchase and wish to exchange it, please follow our exchange policy guidelines below: To initiate an exchange, please notify us within 3 days of receiving your order by contacting our customer support team via email at info@urbankoach.com Exchanges are only applicable for unused, unworn items in their original condition with all tags and packaging intact. Personalized items and items marked as final sale are not eligible for exchange. After submitting your exchange request, our team will assess the item's eligibility and provide further instructions. You may need to ship the item back to us using a trackable shipping method at your own expense. The exchange process may take up to 14 days from the receipt of the returned item. Our team will inspect it to ensure it meets the eligibility criteria. If approved, we will process the exchange and ship the new item to you. You have the option to exchange the item for a different size, color, or a product of equal or lesser value. If the new item has a higher value, you will need to cover the price difference. We appreciate your cooperation in following our exchange policy. If you have any further questions or concerns, please contact our dedicated customer support team at info@urbankoach.com DAMAGES AND ISSUES We’re Sorry that you have received a faulty item! To get it sorted, share the picture and order number, please get in touch with our Customer Representative at info@urbankoach.com