Shipping
Shipping Information
We offer shipping services for all orders placed on Urban Koach’s website. We strive to process and ship orders within 3-5 business days after the order is confirmed.
PROCESSING TIME
Customers will be provided with a tracking number once their order is shipped, allowing them to monitor the delivery status.
Orders placed after 11 AM GMT will ship the next business day.
Orders placed after 11 AM GMT on Friday will ship out Monday.
Orders placed during holidays will ship the next business day.
POSSIBLE DELAYS
- Timely delivery is our priority, and we make every effort to ensure it for all orders. We strive to minimize any delays and ensure prompt delivery.
- It's important to note that our expedited shipping options provide an estimated delivery date from our carriers.
- During peak seasons or promotional periods, shipping times may be subject to delays. We appreciate your patience and understanding in such situations.
- If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order. In the event that an incorrect address is provided, please contact our customer support team as soon as possible to request a correction. Additional charges may apply for address modifications after the order has been shipped.
- We are not responsible for any delays or issues caused by shipping carriers or force majeure events that are beyond our control.
MISSING ORDER
If any items are missing from your package, kindly reach out to us within 3 days of the delivery date of your shipment.
If you have any further questions or require additional information, please contact our customer support team who will be happy to assist you at info@urbankoach.com